Get Support
Help with Writers Studio activation, purchase questions, AI setup, bug reports, and beta feedback.
Purchase & Activation
Need help with your license, checkout, or activation on a new Mac?
Get Activation HelpBeta Feedback
Already using the beta? Send quick product feedback directly without writing a testimonial.
Send Beta FeedbackCommon Support Topics
The most common questions from Direct buyers and beta users
Activation or device limit questions
Solution:
- • Use the license management portal to review active devices
- • Deactivate an old Mac before moving to a new one if needed
- • Include your purchase email if you contact support
- • Mention whether the issue is checkout, activation, or sign-in related
AI setup questions
Solution:
- • Direct edition supports your own provider API keys
- • Ollama is the simplest no-cost local AI option
- • If a provider call fails, tell support which provider and model you selected
- • Include screenshots if the issue is settings-related
Bug reports
Solution:
- • Include what you were doing right before the issue happened
- • Mention whether it happened in writing, export, AI, or activation
- • Add the macOS version and app build if you know them
- • Screenshots are useful when the issue is visible
Feature requests and workflow feedback
Solution:
- • Describe the workflow you were trying to achieve
- • Explain what is awkward or missing today
- • Beta users can send rough notes, not polished testimonials
- • Prioritize practical friction over abstract ideas
Still Need Help?
Send a message about activation, bugs, beta feedback, or feature requests.
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Response Time
We typically respond to support requests within 24-48 hours during business days. For urgent activation or purchase issues, please include "URGENT" in your subject line.